Refund policy

Return Policy

We offer a 15-day return policy, meaning you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at contact@elge-watches.com.

If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

For any questions about returns, you can always reach us at contact@elge-watches.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and make it right.

IMPORTANT! Pre-Order Watches

Due to the nature of pre-order items, these cannot be refunded. Please refer to the specific pre-order conditions on the corresponding product page. Before placing a pre-order, customers can contact us with any questions regarding returns at contact@elge-watches.com.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or engraved items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you need is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may take some time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@elge-watches.com.